Advicelet benefit: Showing good, strong, decisive leadership in times of crisis differentiates an average leader from an excellent one. You only have to say Rudy Giuliani and you’ll know what we mean.

The editor of this advicelet has been very guilty in the past of not dealing with crises well. It’s all too easy to think that if you’ve had a bad day, then you should pack in your job, close the company down or emigrate. Which isn’t really a very rational view when you come to think of it.

Riding the rough with the smooth and learning that tomorrow’s another day is an important part of business life. Nothing can ever go perfectly well 100% of the time. If it did, then you probably aren’t taking enough risks and won’t be successful anyway.

Today’s advicelet gives some valuable advice on how to deal with a bad day or worst still a real crisis – like when your colleagues failed to deliver a new system on time to your biggest customer and they have decided to put you on notice… like when you sent that email by mistake to your boss instead of your close friend… you know the one I mean.

Some people deal with these moments well and they stand out from the crowd when everyone panics around them. Be one of those calm people by following the advice below…

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